Responsible gambling

Responsible Gambling: A Guide to Safe Play

At Grand Hotel Casino, we take the well-being of our players seriously. Our goal is to provide a fun and fair gaming environment where you can enjoy your favorite games without harming yourself or others.

Setting Deposit Limits

We encourage all players to set deposit limits for their own protection. This means setting a maximum amount that you are willing to spend on our site each day, week, or month. You can easily adjust these limits at any time through your account settings.

Time-Outs and Self-Exclusion

If you feel like you're getting out of control with your gaming habits, we offer voluntary time-outs. This allows you to step away from the game for a set period, which could be anywhere from 24 hours up to several weeks or even months.

We also have a self-exclusion feature, where you can ban yourself from playing on our site completely for any amount of time that suits your needs.

Responsible Gaming Tools

In addition to deposit limits and time-outs, we offer other responsible gaming tools designed to help you maintain control over your play. These include:

• Reality Check: This tool periodically reminds you of the time spent gaming and suggests taking a break.
• Cool Down: Similar to time-out, this feature gives you a cooling-off period from gaming after making a significant win or loss.

Getting Help

If you're struggling with problem gambling or know someone who is, there are resources available. Our website links to organizations that can provide guidance and support:

• Department of Internal Affairs Gambling Team
• Financial Services Complaints Ltd (FSCL)
• New Zealand Complaint contacts

These agencies offer free advice and assistance if you need it.

Tips for Safe Play

Here are some general guidelines to keep in mind when playing on our site or any other online casino:

• Set a budget and stick to it.
• Don't chase losses - if you're losing, take a break or try a different game.
• Use reality check tools like the one we offer.
• Be aware of your own triggers for problem gambling (e.g., stress, emotional state).
• Consider self-exclusion if needed.

By taking care of yourself and being mindful of responsible play practices, you can enjoy our games while keeping gaming in balance with other aspects of your life.